Refund policy

Return & Refund Policy

At RAZOM, we want you to be completely satisfied with your purchase.

Returns

We accept returns within 30 days of the delivery date.

To start a return, email us at hello@byrazom.com with your order number. We will review your request and, if approved, send you the return shipping address. Returns sent without prior approval may not be accepted.

To be eligible for a return, your item must:

• Be unused, unwashed, and in its original condition.
• Include all original tags and packaging.
• Not show signs of wear, damage, or misuse.

Once your return is approved, you have 14 days to ship the item back to us.

Items returned without prior approval or that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For hygiene and other reasons, we cannot accept returns of:

• Used towels or bathrobes.
• Items that have been washed or altered.
• Gift cards.
• Final sale, clearance, or discounted sale items.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at hello@byrazom.com. Include your order number and photos of the issue so we can resolve it as quickly as possible.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

We do not charge a restocking fee.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Exchanges

We currently do not offer direct exchanges. If you would like a different size or color, please return the original item (if eligible) and place a new order.

Policy Updates

We reserve the right to update this policy at any time. Any changes will apply to orders placed after the update.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Email: hello@byrazom.com

Thank you for shopping with RAZOM.